1. Introduction
We respect your privacy and handle personal information in accordance with applicable data protection laws, including Singapore’s Personal Data Protection Act 2012 (PDPA) and the EU General Data Protection Regulation (GDPR), where applicable.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire about our calligraphy lessons or make an appointment.
2. Information We Collect
Depending on your interaction with our website, we may collect the following information:
- Contact details: Name, email address, telephone number and other details you provide.
- Booking information: Selected lesson, preferred appointment date, service location and booking reference.
- Payment information: Deposit amount, payment status and transaction reference. Card details are handled by the relevant payment processing provider where applicable.
- Communication records: Enquiries, booking correspondence, cancellation requests and customer service messages.
- Website usage information: IP address, browser type, device information, access times and cookie-related information, where collected.
We collect information that is relevant to providing our services, managing bookings and meeting applicable legal obligations.
3. How We Use Your Information
We use personal information for the following purposes:
- Responding to enquiries and providing service information.
- Managing appointment requests and confirming bookings.
- Recording deposit payments and administering any outstanding balances.
- Communicating changes to appointments and responding to customer requests.
- Maintaining transaction records and meeting applicable legal requirements.
- Managing website operation, reviewing usage patterns and improving the customer experience.
- Addressing complaints, resolving contractual matters and exercising or defending legal claims where necessary.
We do not use personal information for unrelated purposes without an appropriate legal basis.
4. Legal Grounds for Processing
Where the GDPR applies, we process personal information on one or more of the following grounds:
- Contract: Processing necessary to respond to a booking request, arrange a lesson or fulfil our contractual obligations.
- Legal obligation: Processing required to meet applicable accounting, tax or other legal requirements.
- Legitimate interests: Processing necessary for reasonable business administration, website operation, service improvement or the handling of legal claims, where these interests do not override your rights.
- Consent: Processing based on your consent where consent is required, including certain optional cookies or marketing communications.
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out lawfully before withdrawal.
5. Deposits and Payment Records
The prices displayed on our website represent booking deposits only. We process relevant booking and payment records to administer appointments and account for amounts paid and any remaining balance.
Payment processing may involve an external payment service provider. Such providers handle payment information under their applicable terms and privacy arrangements. We receive the transaction information reasonably needed to manage your booking and maintain relevant records.
We retain payment and transaction records for the periods required by applicable law and legitimate business needs.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences and understand website usage.
Where required by applicable law, optional cookies will be used only after the necessary consent has been obtained. You may manage your cookie preferences through the available website settings and adjust cookie controls in your browser.
Disabling certain cookies may affect some website functions.
7. Disclosure of Personal Information
We may disclose relevant information to the following categories of recipients where necessary:
- Service providers supporting website hosting, booking administration and communications.
- Payment processing providers handling transactions.
- Professional advisers and insurers where appropriate.
- Public authorities, regulators or law enforcement bodies where disclosure is required by law.
Recipients are expected to handle personal information in accordance with applicable legal requirements and the arrangements governing their services.
We do not sell personal information to third parties.
8. International Data Transfers
As our business operates from Singapore and serves customers in European markets, personal information may be processed or accessed across national borders.
Where the GDPR applies, transfers of personal information outside the European Economic Area will be carried out in accordance with the applicable transfer requirements, including an adequacy decision or appropriate safeguards where required.
Transfers outside Singapore will be handled in accordance with the applicable requirements of Singapore’s PDPA.
9. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Policy, including booking administration, customer communications, record-keeping and compliance with legal obligations.
Retention periods depend on the type of information, the purpose for which it was collected and the applicable statutory requirements. When information is no longer required, it will be deleted or otherwise disposed of appropriately, subject to any lawful retention requirement.
10. Data Protection
We maintain appropriate organisational and administrative measures to protect personal information against unauthorised access, use, disclosure, alteration or loss.
Access to personal information is limited to those who require it for relevant business purposes. Where a personal data breach triggers a legal notification requirement, the necessary notifications will be made in accordance with applicable law.
11. Your Privacy Rights
Where the GDPR applies, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request erasure of personal information where the relevant legal conditions are met.
- Request restriction of processing in applicable circumstances.
- Object to certain processing activities.
- Request a copy of eligible information in a portable format.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the relevant data protection supervisory authority.
These rights are subject to applicable legal conditions and exceptions. Requests may be submitted using the contact details below.
Under Singapore’s PDPA, individuals may also request access to and correction of their personal information, subject to the applicable statutory requirements and exceptions.
12. Children’s Information
Our website and booking services are intended for individuals who can lawfully enter into the relevant booking arrangements. Where a booking involves a child, a parent or legal guardian should make the arrangements where required by applicable law.
We do not knowingly collect children’s personal information beyond what is reasonably necessary for a lawful booking and service arrangement.
13. Changes to This Policy
We may update this Privacy Policy when our data handling practices or applicable legal requirements change. The revised version will be published on this page with an updated revision date.
14. Contact Information
For privacy enquiries, access or correction requests, or other matters relating to personal information, please contact us using the details below.
Business Name: Inklessonly
Website: www.inklessonly.com
Email: calligra@inklessonly.com
Business Address:
Telephone:
Data Protection Contact: Please use the email address above for privacy-related enquiries.
We will review privacy requests and respond in accordance with the applicable legal requirements.